Delivery policy

1. Where we deliver

Store purchases are shipped to any address in the Dominican Republic. For now we do not ship outside the country.

Store items cannot be picked up at the stadium or delivered to your seat.

2. What it costs

The shipping cost is shown in the cart and in the payment summary, before you confirm the purchase. It is never added afterwards.

3. How long it takes

We hand your purchase to a courier, who delivers it to your address within up to 7 business days (Monday to Friday, excluding holidays) after payment is confirmed. Before you pay we show you the estimated arrival dates.

Delivery can take longer in hard-to-reach areas, in high-demand seasons or for reasons beyond our control, such as weather. If your purchase is going to be late, we let you know by email.

4. Tracking

We email you when your purchase ships, with the courier tracking number. You can also see its status in the app, under My purchases.

5. When you receive it

The purchase is received by the person named in the shipping address, or by an adult at that address. You are responsible for the address and phone number being correct.

Check the package when you receive it. If it arrives damaged, incomplete or is not what you ordered, let us know within 7 days, as explained in the Returns, refunds and cancellations policy.

If the package cannot be delivered because the details are wrong or nobody is there to receive it, we contact you to arrange a new delivery.

6. Food and drink orders at the event

Food and drink orders are delivered inside the venue during the event: to your seat, if you choose seat delivery, or at the business counter, if you choose pickup. Either way they are handed over against the delivery PIN shown in your order.

7. Questions about your delivery

If you have a question about your delivery, email soporte@fanway.app.