LEGAL

Security policy for card payments

Effective October 1, 2026

  • Visa
  • Mastercard
  • Visa Secure
  • Mastercard ID Check

We take every reasonable measure and precaution to protect your personal information and follow industry best practices so it is not misused, altered or destroyed. This policy explains, in particular, how your card details are protected when you pay on the FANWAY website or app.

1. Website and app

The whole fanway.app site, the store (tienda.fanway.app) and the fan app work only over encrypted HTTPS connections, with TLS 1.2 or higher. All information travelling between your browser or phone and our servers is encrypted.

Access to our systems is limited to the people who need it for their work, and it is logged.

2. Your card details

FANWAY does not receive, see or store your full card number, its expiry date or its security code (CVV). You type those details into the payment processor’s secure form and they travel encrypted directly to it.

From your card we only keep the brand and the last four digits, to show them on your receipt and in your purchases.

If you save a card in the app for future purchases, it is stored by the payment processor. FANWAY only keeps an encrypted reference (token) that cannot be used to pay outside FANWAY.

3. Payment processors

Card, Apple Pay and Google Pay payments are processed by a third-party service: AZUL (Servicios Digitales Popular). It complies with the Payment Card Industry Data Security Standard (PCI DSS) and with all encryption standards to keep your information safe. It only uses the information needed to complete the payment.

We also recommend reading AZUL’s privacy policy to better understand how it handles the information you give them.

4. 3-D Secure verification

Card payments use 3-D Secure: Visa Secure for Visa cards and Mastercard ID Check for Mastercard cards. With this service your bank may ask you to confirm the purchase, with a code or in your bank’s app, before approving it. This verifies that you are the one paying.

5. What we will never ask you for

FANWAY will never ask you for your card details, your password or the codes your bank sends you by email, phone, WhatsApp or text message. If someone asks for them on behalf of FANWAY, do not share them and let us know.

6. If something looks wrong

If you see a FANWAY charge you do not recognise or think someone used your account, email soporte@fanway.app right away. If it is about a charge, let your bank know too.